goo111 Terms & Conditions

Agreement to These Terms

By accessing, registering on, or using any part of the goo111 platform — including the website, mobile interface, games, betting markets, or any associated services — you unconditionally accept these Terms & Conditions in their entirety. If you do not agree with any provision of these terms, you must immediately discontinue your use of the goo111 platform.

These Terms & Conditions constitute a legally binding agreement between you (the "Player" or "User") and goo111 (the "Platform" or "Operator"). goo111 reserves the right to amend, update, or replace these terms at any time without prior notice. Continued use of the platform following any modification constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically.

Eligibility Requirements

To open and maintain an account on goo111, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age.
• You are a resident of Bangladesh or are accessing the platform from a jurisdiction where online gambling is permitted under applicable law.
• You are accessing goo111 for personal recreational use only, not on behalf of any third party.
• You are not listed on any self-exclusion register or have any active account restriction in place with goo111.
• You have full legal capacity to enter into binding contracts under the laws applicable to you.
• You are not an employee, contractor, director, officer, or immediate family member of a goo111 employee in a role related to platform operations, game integrity, or customer payments.

goo111 reserves the right to request documentary proof of age and identity at any time. Failure to provide satisfactory documentation within the timeframe requested will result in account suspension and potential forfeiture of any pending withdrawals until verification is complete.

One Account Per Player

Each individual player is permitted to hold exactly one registered account on the goo111 platform. The creation of duplicate, secondary, or multiple accounts — whether under the same identity or different identities — is strictly prohibited and constitutes grounds for permanent account suspension and forfeiture of all associated balances and bonuses.

When registering, you agree to provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, and contact details. You are responsible for keeping this information current. Any material inaccuracy discovered during a verification review may result in suspension of your account and withholding of withdrawal requests pending resolution.

Account Security

You are solely responsible for maintaining the confidentiality and security of your goo111 account credentials, including your username and password. You must not share your login details with any third party under any circumstances. goo111 will never contact you to request your password. If you suspect that your account has been accessed without your authorisation, you must contact our support team immediately at [email protected].

goo111 shall not be liable for any loss or damage arising from unauthorised access to your account that results from your failure to maintain adequate credential security.

Deposit Conditions

• Deposits must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited.
• The minimum deposit amount is ৳200 unless otherwise stated in an active promotion.
• goo111 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard.
• Deposits are credited to your goo111 account balance upon confirmation from the payment provider. Processing times vary by method but are typically within 5–15 minutes for mobile wallet transfers.
• goo111 reserves the right to reject or reverse any deposit that cannot be verified, appears fraudulent, or originates from a prohibited source.

Withdrawal Conditions

• Withdrawal requests will only be processed to a payment method held in the same name as the registered goo111 account.
• The minimum withdrawal amount is ৳500 unless otherwise stated.
• Before any withdrawal is processed, goo111 may require completion of identity verification (KYC). Players who have not completed KYC may experience delays in withdrawal processing.
• Withdrawals to bKash and Nagad mobile wallets are typically processed within 15–60 minutes after approval. Bank transfer withdrawals may take 1–3 business days.
• goo111 reserves the right to conduct enhanced due diligence on any withdrawal request, including requests for supporting documentation confirming the source of funds.
• Bonus winnings are subject to applicable wagering requirements before they become eligible for withdrawal. Attempting to withdraw funds that have not met wagering requirements will result in forfeiture of the bonus portion.

Bonus Terms

goo111 offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, free bets, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions, as well as any specific terms stated at the time the bonus is offered:

• Each bonus offer is available only to the player to whom it was issued. Transferring bonuses between accounts is prohibited.
• Bonuses may only be claimed once per player, per household, per device, and per IP address unless explicitly stated otherwise.
• A standard wagering requirement of 20x the bonus amount applies to all promotional credits unless a different multiplier is specified in the individual offer terms. Wagering requirements must be met within 30 days of the bonus being credited or the bonus and any associated winnings will be removed.
• Only bets placed on eligible games count toward meeting wagering requirements. Bets placed on certain low-margin games or markets may contribute at a reduced percentage as stated in the specific promotion terms.
• goo111 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time. Misuse, exploitation, or abuse of any bonus offer — including the use of automated betting strategies designed to exploit promotional terms — will result in the immediate voiding of the bonus and may result in permanent account closure.

Strictly Forbidden Activities

The following activities are expressly prohibited on the goo111 platform:

• Using any software, bot, script, algorithm, or automated tool to interact with the platform or gain an unfair advantage over other players.
• Collusion with other players to manipulate game outcomes or betting markets.
• Money laundering, structuring transactions to avoid reporting thresholds, or any other financial crime conducted through the platform.
• Using stolen, fraudulent, or unauthorised payment instruments to fund your account.
• Opening multiple accounts or using false identity documents to circumvent a suspension, restriction, or self-exclusion.
• Any form of match-fixing, spot-fixing, or insider betting on sports events where you have privileged access to non-public information.
• Reverse engineering, scraping, copying, or redistributing any part of the goo111 platform, its software, or its content.
• Attempting to access any part of the platform infrastructure, servers, or databases beyond your authorised user account.

Our Commitment to Player Welfare

goo111 is committed to promoting responsible gambling among all players. We provide a range of tools that allow players to manage their gambling activity, including deposit limits, session time reminders, temporary cool-off periods, and permanent self-exclusion. These tools are accessible by contacting our support team at [email protected].

If you believe that your gambling is becoming a problem, or if you are concerned about the gambling behaviour of someone you know, we strongly encourage you to visit our dedicated Responsible Gaming page for detailed guidance and support resources. Self-exclusion requests submitted to goo111 are processed within 24 hours and result in the immediate suspension of your account and removal from all marketing communications.

Ownership of Platform Content

All content on the goo111 platform — including but not limited to software, source code, game assets, graphics, logos, text, data, and user interface elements — is the exclusive intellectual property of goo111 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi). Nothing in these Terms & Conditions grants you any right, licence, or interest in any intellectual property owned by goo111 or its partners.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to reproduce, redistribute, sublicence, modify, or create derivative works from any goo111 content.

Platform Disclaimer

The goo111 platform is provided on an "as is" and "as available" basis. While we make every reasonable effort to ensure the platform operates continuously and without errors, goo111 does not warrant that the service will be uninterrupted, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by applicable law, goo111 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including but not limited to loss of funds, loss of data, or loss of opportunity. In all cases, goo111's maximum aggregate liability to any player shall not exceed the total net deposits made by that player in the 30 days immediately preceding the event giving rise to the claim.

goo111 is not responsible for telecommunications failures, internet outages, or third-party payment provider errors that result in delayed or failed transactions.

How We Handle Your Data

goo111 collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection and use of your personal data as described in the Privacy Policy. We use industry-standard 256-bit SSL encryption to protect all data in transit between your device and our servers.

We do not sell your personal data to third parties. Data may be shared with regulated payment providers, identity verification services, and fraud prevention agencies strictly for the purpose of operating a safe, compliant gaming platform. For full details, please review our Privacy Policy.

Jurisdiction & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with applicable law. Any dispute arising from or in connection with the use of the goo111 platform shall first be referred to our customer support team for resolution. We aim to resolve all complaints within 5 business days of receipt.

If a dispute cannot be resolved through direct negotiation with our support team, the matter may be escalated through the formal complaint process outlined in our FAQ. goo111 maintains complete records of all account activity, transaction history, and communications, which shall serve as the authoritative record in the event of any dispute.

All times referenced on the goo111 platform, including bet settlement times, promotion deadlines, and support response windows, are expressed in Bangladesh Standard Time (BST, UTC+6).

Right to Modify

goo111 reserves the right to amend, supplement, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date displayed at the top of this page. Where possible, we will provide advance notice of significant changes via email to your registered address or via an in-platform notification.

Your continued use of the goo111 platform after changes are published constitutes your full acceptance of the revised Terms & Conditions. If you do not accept any changes, you must cease using the platform and contact [email protected] to close your account and arrange any eligible withdrawal of remaining balance.