goo111 Privacy Policy

Scope of This Policy

This Privacy Policy applies to all personal data collected from you when you visit, register, deposit, play, or contact us through the goo111 platform. By using goo111, you acknowledge that you have read and understood the data practices described in this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to close your account.

We may update this Privacy Policy from time to time. When material changes occur, we will update the "Last Updated" date at the top of this page. Where we are able to do so, we will notify registered players of significant changes via email to their registered address. Continued use of the platform after updates are published constitutes acceptance of the revised policy.

Personal Identification Data

When you register an account with goo111, we collect the following categories of personal information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Residential address, including division, district, and postal code within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Email address, used for account communications, verification, and support.
• Mobile phone number, used for account security and payment method linking.
• Copies of identity documents when required during Know Your Customer (KYC) verification, such as a National Identity Card (NID), passport, or driver's licence.

Financial & Transaction Data

In order to process deposits and withdrawals, goo111 collects and retains the following financial information:

• Mobile wallet identifiers associated with bKash, Nagad, Rocket, or Upay accounts used to transact on the platform.
• Bank account details where applicable, including account name, account number, and branch details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other participating institutions.
• Payment card information (card type, masked card number, expiry date) where Visa or Mastercard is used — full card numbers are never stored by goo111 and are processed exclusively by our PCI-DSS-certified payment partners.
• A complete record of all deposit and withdrawal transactions, including amounts in Bangladeshi Taka (৳ BDT), timestamps in Bangladesh Standard Time (BST, UTC+6), payment method used, and transaction reference numbers.

Gaming & Betting Activity Data

We maintain detailed records of your activity on the goo111 platform for the purposes of fair play monitoring, dispute resolution, responsible gaming management, and platform improvement. This includes:

• All bets placed, including game type (slots, live casino, cricket, card games), stake amount, outcome, and settlement time.
• Session logs recording login time, session duration, games accessed, and logout time.
• Bonus and promotion activity, including bonuses claimed, wagering progress, and any bonus forfeitures.
• Communications sent through the in-platform support system or via email to our support team.
• Any self-exclusion requests, deposit limit settings, or responsible gaming tool usage.

Technical & Device Data

When you access goo111, our systems automatically collect certain technical information from your device and browser. This data is used for platform security, fraud prevention, and service optimisation:

• IP address and approximate geolocation derived from it.
• Device type, operating system, and browser version.
• Referring URL and pages visited within goo111, including timestamps.
• Cookie identifiers and similar tracking technologies (see Section 7 for full cookie details).
• Failed login attempts and security event logs.

Platform Operations

The primary use of your personal data is to operate the goo111 platform and deliver our services to you. This includes creating and managing your player account, processing deposits and withdrawals in Bangladeshi Taka, verifying your identity and age (21+), settling bets and game outcomes, providing customer support, and sending essential account communications such as deposit confirmations, withdrawal notifications, and security alerts.

Security & Fraud Prevention

goo111 uses your data to maintain the integrity and security of the platform. This includes detecting and preventing fraudulent transactions, money laundering, identity theft, multi-accounting, and bonus abuse. We may share data with fraud prevention agencies and payment processing partners where necessary to fulfil these obligations. Automated systems and human reviewers may analyse transaction patterns and betting behaviour to identify activity that deviates from normal player profiles.

Responsible Gaming

We use your gaming activity data to support responsible gambling on the goo111 platform. This includes monitoring for behavioural indicators associated with problem gambling, administering self-exclusion requests, enforcing deposit limits and cool-off periods you have set, and contacting you if our responsible gaming team identifies patterns of concern. Responsible gaming data processing is conducted in your direct interest as a player and is never used for commercial profiling.

Marketing Communications

With your consent, goo111 may use your contact details to send promotional offers, bonus announcements, and updates about new games or sports betting markets relevant to Bangladesh — such as BPL cricket season promotions, IPL special offers, T20 World Cup enhanced odds, and seasonal campaigns tied to Eid or Pohela Boishakh. You may opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing does not affect your ability to use the platform or receive essential service communications.

Platform Analytics & Improvement

Aggregated and anonymised data derived from player activity is used to understand how the goo111 platform is used, identify areas for improvement, test new features, and optimise the user experience for players across Bangladesh — including in Dhaka, Chittagong, Cox's Bazar, Sylhet, and other major cities. This analytics data does not identify you personally and is used solely to improve the quality of our service.

When We Share Your Data

goo111 does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners strictly to process your deposits and withdrawals.
• Identity verification providers: During KYC review, relevant identity document data is shared with regulated third-party identity verification services to confirm your name, age, and address.
• Game content providers: Certain technical session data (e.g., player session token, game round ID) is shared with licensed game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi purely for the purpose of delivering and settling game rounds. These providers do not receive your full personal profile.
• Fraud prevention agencies: Where fraudulent activity is suspected, relevant data may be shared with specialist fraud detection services and, where legally required, with law enforcement authorities.
• Legal and regulatory compliance: goo111 will disclose personal data where required to do so by a valid legal obligation, court order, or applicable regulatory requirement. We will notify you of such disclosures to the extent permitted by law.
• Corporate transactions: In the event of a merger, acquisition, or restructuring of the goo111 business, your data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom we share your data are required to process it in accordance with applicable data protection standards and are contractually prohibited from using it for any purpose beyond the scope of our agreement with them.

How Long We Keep Your Data

goo111 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law. Our standard retention periods are as follows:

• Active account data: Retained for the lifetime of your account plus 5 years after account closure to satisfy anti-money-laundering (AML) record-keeping obligations.
• Transaction records: All deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• KYC / identity documents: Retained for a minimum of 5 years from account closure or the date of the last transaction, whichever is later.
• Customer support communications: Retained for 3 years from the date of the communication to allow us to resolve any future disputes.
• Marketing preferences and consent records: Retained for the duration of your account and for 2 years after account closure.
• Technical / device logs: Typically retained for 12 months from the date of collection, after which they are purged or anonymised.

When your data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data destruction procedures.

Rights Available to You

As a registered player on goo111, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this in a clear, readable format within 30 days of your request.
• Right to rectification: If you believe any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated. You can update basic account information yourself via the account settings section, or contact our support team for changes to verified identity data.
• Right to erasure: You may request the deletion of your personal data. Please note that we may be required to retain certain data for the minimum periods described in Section 5 to comply with legal and regulatory obligations, even after your account is closed. We will inform you of any such constraints when processing your request.
• Right to restrict processing: In certain circumstances — for example, while a dispute is being investigated — you may request that we restrict the processing of your data without deleting it.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where data processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team by email at [email protected], clearly stating your request and account username. We may need to verify your identity before processing the request.

How goo111 Uses Cookies

goo111 uses cookies and similar technologies (such as local storage and session tokens) on its platform. Cookies are small text files placed on your device that help us provide a functional, secure, and personalised experience. The types of cookies we use are as follows:

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in, security cookies that protect against cross-site request forgery (CSRF), and cookies that remember your language and regional preferences. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data on how players navigate the goo111 platform — which pages are most visited, how long sessions last, and where players encounter errors. This data helps us improve the platform. You may opt out of analytics cookies.
• Preference cookies: Store your non-essential preferences, such as game display settings and notification choices. You may decline these without affecting your ability to use the platform.
• Marketing cookies: Where you have consented, these cookies enable us to personalise promotional content shown to you within the goo111 platform. No goo111 marketing cookies are placed on third-party websites. You may withdraw consent for marketing cookies at any time.

You can manage your cookie preferences via your browser settings at any time. Please note that disabling all cookies may affect certain features of the goo111 platform, including keeping you logged in between sessions.

How We Protect Your Information

goo111 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields, including identity document data and financial account identifiers.
• Role-based access controls ensuring that only authorised goo111 personnel with a legitimate operational need can access player data.
• Regular security audits and penetration testing conducted by qualified third-party specialists.
• Multi-factor authentication requirements for staff accessing systems that process personal data.
• Automatic session timeouts to protect accounts left unattended on shared devices.
• Continuous monitoring systems designed to detect and alert on suspicious access patterns in real time.

While we take every reasonable precaution to secure your data, no internet-based platform can guarantee absolute security. If you suspect any unauthorised access to your goo111 account, you must notify us immediately at [email protected] so that we can take prompt protective action, including temporary account suspension and credential reset.

Protecting Minors

If you are a parent or guardian and believe that a minor under your care has registered on goo111 without your knowledge, please contact our support team immediately at [email protected]. We will investigate the matter as a priority and take all necessary steps, including account suspension and data removal, in accordance with this Privacy Policy and our Terms & Conditions. We encourage parents and guardians in Bangladesh to use device-level parental controls and to have open conversations with children about the risks of online gambling.

Reaching Our Privacy Team

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how goo111 has handled your personal data, please contact us using the details below. All privacy enquiries are handled by our dedicated support team and will be acknowledged within 2 business days.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to resolve all privacy requests within 30 days of receipt.
• Language of correspondence: English

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter through the appropriate formal complaint channel. goo111 takes all data protection concerns seriously and is committed to resolving disputes fairly and transparently.